Non-violent communication is essential to defuse violent and aggressive behaviour. David Liddle provides five simple steps to help frontline employees deal with this prevalent problem. Sadly, these incidents are not uncommon. Violence and aggression towards frontline workers has been a problem in the UK for some time – and the pandemic has only served to...

This content is for members only. If you would like to find out more about becoming an Institute of Organisational Dynamics, please click here.
Proud to be part of The TCM Group
© The TCM Group. All rights reserved