ACAS Research Paper - Towards a system of conflict management? An evaluation of the impact of workplace mediation at Northumbria Healthcare NHS Foundation Trust 2015 Paul Latreille (Professor in Management, University of Sheffield) Richard Saundry (Associate Professor in Human Resource and Leadership Studies, Plymouth University) Click to download: https://archive.acas.org.uk/media/4270/Towards-a-system-of-conflict-management/pdf/Conflict-management-Northumbria-Healthcare-NHS-Trust.pdf

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